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FAQs – FREQUENTLY ASKED QUESTIONS
Do you have a question or a doubt to answer before placing your order? You will find a response here.
For information regarding our service during the Covid-19 emergency, go to this page.
FAQ – Frequent Questions
Online shopping is convenient and can be done with complete security. That is why, when making purchases on the internet, you need to be informed about delivery times and payments, two fundamental aspects, to say the least. One of the most important ways to do this is through the reviews that are left by customers after their personal experience, opinions that, in many cases, faithfully reflect reality.
The reviews on our Azzurra Sport website, for the purchase of accessories and sportswear, are positive and reward the reliability of our Group, which while it has numerous stores in Rome, has decided to focus on the e-commerce to ensure all customers a convenient and efficient service. Here you can find all the FAQs, which have been asked by those who decide to buy sportswear online on our website.
Azzurra Sport Reviews and frequent questions
What are the delivery times from the moment the order is formalized? Which courier makes the shipments? And also, what are the costs of having what you ordered delivered to your home? These questions can definitely be found among the FAQs for those who shop online on Azzurra Sport. Right, because the customer needs to know the company it is turning to for their purchases in detail and how it works.
In the section dedicated to frequently asked questions, we at Azzurra Sport will clear up any doubts, answering any questions you have. Information on products, sporting goods, returns, payments and much more. You can find answers to all your questions simply by scrolling through the FAQ.
Azzurra Sport information: what to know about online shopping
Internet shopping allows returns, refunds and exchanges and not everyone is aware of this. Azzurra Sport gives the possibility to return the product within 30 days from the date of receipt of the order. If the size chosen is not the right one, or if the garment purchased is not right for your body, in short, no problem: you can make an exchange or return the product. Furthermore, it is important to know that we at Azzurra Sport will deliver directly to your home in Italy within 1/2 business days, or abroad within 2/4 business days from the time of your order. You shop from home and, in a very short time, what you ordered will be delivered directly to the address you issued during registration.
Shipping
How long will it take to get my order?
Azzurra Sport will deliver your order to the courier within 1 business day. The courier will usually deliver within 2-3 business days
Which courier will make the delivery?
Azzurra Sport ships with Bartolini and GLS.
What is the cost of shipping?
Shipping in Italy is €6 for orders under €70, while it is free of charge for orders over €70. For international shipping consult the table in the shipping section
Can you track the package or ask for delivery times?
Once the order has been processed, you will be contacted by the courier, with the e-mail used for the purchase, for information about the delivery. If you have specific questions about your order, you can send us an email to [email protected].
Returns, refunds and exchanges:
I received the product but I want to return it. Is it possible? How do I request it? How long can I request a return?
You can request to return the product within 30 days from the date of receipt of the order by sending an email to [email protected]. If the product is flawed, describe the defect. You will be answered with authorization to ship the material. The product will be examined (must be intact to make the return possible) and refunded or replaced within 4 days after receipt.
Go to this link for the full refund process and details!
I made the return, how and when will the refund be made?
After receiving the return, we will refund the cost of the order together with any shipping costs of the items within four working days of the shipment of the goods by the buyer.
Is it possible to request a change of size if the one ordered did not fit?
Certainly, the procedure is the same as returning items. Exception to the rule: the first change of size and/or color is free in Italy! In addition, upon receipt of the email, we will immediately set aside the new size requested. Find the complete procedure in questa pagina.
My Account
How can my personal data be changed in general and to access the site?
By entering your account, you can click on change address to change shipping address, modify password to change password and change contact information to change the associated email address.
How can I delete my account?
Send us an email to [email protected] and we will delete your account and your personal data from our servers..
What happens if I forget my password?
Click on this link and follow the instructions.
Orders
How do I make an order on the website?
Proceed with the selection of the item, selecting color and size and then click on "Add to cart". You can find your shopping cart at the top right of the page and you can continue shopping by adding more items.
When you want to proceed with the payment just click on the top right button with the shopping bag and click on "Go to Checkout".
Once you have entered the shipping address you can also choose the shipping method.
Click on the "next" button to go to the page where you can choose the payment method (Credit Cards or PayPal)
You can now enter the discount code if you have one and click on "Apply discount" to update the total order.
Click now on "Place order".
If you have chosen PayPal or Credit Card you will be redirected to the secure form to enter your card details.
You will be sent an email with the order confirmation.
Can I cancel an article from my order or cancel everything?
Certainly: send an email with request for cancellation or change of order to [email protected] .
I have a personal fidelity card of the Azzurra Sport shops, is it possible to take advantage of the discounts also by buying on the site?
Unfortunately, this is not yet possible at the moment.
I am a client of the store, and I noticed that an article costs less on the website: why?
We have some exclusive promotions for online sales!
Payments
Which payment methods are accepted?
We accept different methods:
- Paypal
- Bank transfer (attention: the shipping and delivery times are considered valid from the day the bank transfer is credited)
- Credit card (Mastercard, Visa, Maestro, Vpay, Klarna) through Nexi Pay
I have bought a gift card in one of the shops, is it possible to use it for online purchases?
Yes, you can use it on the website, for this you must send an e-mail to: [email protected] specifying the barcode number, the amount and the name of the customer who made the purchase, within 24 hours you will be given a code to use online.